With the rising tide of junk mail on the internet, mail providers and filters are becoming ever more zealous in blocking suspected spammers. Firms like ours send a lot of mail to keep our customers informed, but we cannot enjoy the same special relationships with mail providers as the Fortune 500. So unfortunately, the sheer of volume of mail we send sometimes causes us to be miscategorised as spam.
If you are experiencing these issues receiving our emails, you can whitelist us. This tells your provider (or junk filter) that our emails are expected and legitimate. This is usually as simple adding messages@BullionVault.com and email@e.BullionVault.com to your address book.
Below are whitelisting instructions for most providers:
If BullionVault has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.
You can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list. Here's how:
Alternatively, you can add the newsletter 'From' address to your contacts list:
Alternative whitelisting methods:
If BullionVault is being filtered, try adding messages@BullionVault.com and email@e.BullionVault.com to your Address Book or Contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from messages@BullionVault.com and email@e.BullionVault.com.
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